Frequently Asked Questions About Radiology Residency

PrepCash can only be applied to packs with a duration of 9 months or longer, including both fresh subscriptions and extensions. Please note that PrepCash is a limited-time offer and may expire at any time.

You can watch the videos unlimited times during the subscription of your pack.

No, you cannot share your subscription. Sharing won't be possible, but you can use the same credentials (login information) to log in on 2 different devices. Unfortunately, there is a catch: neither of these devices can play videos at the same time.

Note: We advise you not to disclose your credentials to anyone.

If it's been less than 10 days since you initiated the deletion, you can cancel your account deletion. After 10 days, your account and all of your information will be permanently deleted, and you won't be able to retrieve your information.It may take up to 30 days from the beginning of the deletion process to delete all the things in your account including data with third parties. While we're deleting this information, you will not be able to access your account.

Copies of your financial information may remain after the 90 days in backup storage that we use for accounting purposes. Learn more about our Privacy Policy.

To cancel your account deletion:
Log in to your Prepladder account within 10 days of deleting your account.
Click Contact Us.

After your account has been deleted, you won't be able to retrieve anything you've added.
To permanently delete your account:
From your Me tab, click settings
Select delete my account
Choose the reason why are you deleting the account
Click continue and read all the things that will be deleted.
Choose Delete Account, then type the text into the input box
Click Delete account.

By deleting your account permanently-
You’ll be logged out of Prepladder & your account will no longer be usable.
Your active subscription will be canceled.
You’ll not be able to access your downloaded/saved videos.
You’ll not be able to access your bookmarked content.
You’ll not be able to sign in to your account. You’ll have to sign up/register again.

Yes, all the plan prices are inclusive of taxes.

You can log in only through 2 devices with the same credentials at the same time. If you try to log in from the third device, then you will have to log out from either one of the 2 existing devices. If any unusual login attempts are observed to the 3rd device, your account will be flagged or permanently blocked.

No, you cannot take screenshots on an Android device. Whereas on IOS, if your account has been observed taking screenshots more than 3 times, your account will be flagged and the content will no longer be available for you for at least 15 days.

You can only watch videos on mobile/tablet devices, not on bigger screens like laptops, PCs, or TVs. You can download the app from the Play Store/App Store to watch the videos.

Yes, it is possible. You can change the speed of the videos in two ways. Firstly, you can change the speed on the Video Player screen by clicking on the speed displayed. Choose your desired speed or if you want to set a preferred default speed, you can also go to the ‘Me’ tab-> Click on Settings -> go to Default Video Settings -> choose your desired Video Speed. Your desired video speed will be selected.

Yes, you can. Just save the video you want to watch and find it under the Saved Videos on the Home screen as well as on the Prepare Screen in the App.

No, once the plan is active for the chosen duration, you cannot pause your subscription.

To watch PrepLadder videos on iOS, you need iOS version 11 or above, and for Android, you need version 7 or above. However, there are few devices that are not supported because of security reasons. · Lenovo K3 Note · Lenovo K5 Note · Asus ZenFone · Xiaomi Redmi 4a · Lava phones · Redmi Note 9 Pro · POCO M2 Pro · Realme 6 · Other Redmi models · Lenovo Chromebook The above list is also device-specific which means some phones of the above models can support PrepLadder content, while others may have issues. As much as we want PrepLadder to benefit all the students, if you have any of the above-mentioned devices, we will advise you to play one of the free videos in the PrepLadder app on your device before going for a Premium plan.

The Radiology Residency Program is a comprehensive course designed specifically for Radiology students in their residency years. Covering all essential topics required for theory and practical exams, this program offers a holistic approach to Radiology exam preparations.

The Radiology Residency Course offers an extensive learning experience with over 150 hours of conceptual video lectures by Dr. Abhishek Jha. It comprehensively covers systemic and general radiology, radiology physics, and conventional radiology, providing an in-depth understanding of the essential aspects of the field.

This course serves as a one-stop solution for Radiology residents, offering curated content for exam preparation. With a busy schedule, it saves time by consolidating information from various sources into comprehensive lectures. Our dedicated Radiology faculty has meticulously compiled all essential information in a manner that fosters concept-building and improves clinical approach.

This course is valuable for all Radiology residents, offering comprehensive coverage tailored to each stage of your residency. It is also highly beneficial for practicing radiologists looking to update and expand their knowledge. Additionally, students preparing for international certifications such as FRCR and EDiR will find this course extremely useful in achieving their goals.

Yes, upon signing up you will get a 24-hour free trial during which you can explore all our premium content.

Yes, all PrepCash earned prior to 31st October 2023 will expire on 31st October 2024.

PrepCash earned during festive offers is valid for 7 days from the date of earning.

For any additional activities offering PrepCash, we will communicate the specific validity period when the PrepCash is credited to your account.

You can redeem up to 1,000 PrepCash when purchasing the Elite or Super Elite Packs.

You can redeem up to 500 PrepCash for Foundation and Pro Packs.

No, PrepCash cannot be redeemed when purchasing Notes and LRR packs.

If you do not use your PrepCash within its validity period, it will expire and cannot be used for redemption.

Yes, learners who are impacted by the expiration of PrepCash will be notified accordingly, so you will be informed in advance.

PrepCash earned through BD activities has a validity of 7 days from the date it is credited.

PrepCash earned through the Student Referral Program is valid for 1 year from the date of earning.

You should provide us with your valuable feedback. On the video player screen, you can click on Leave Feedback and rate the Video. Along with the rating, you can submit your feedback.

Our team will look into it and reply as soon as possible.

We request you to close the app and open it again. Next, try logging out and logging in again. If it still doesn't work, please Contact us. Our customer care team will get back to you at the earliest.

In that case, all your data and usage will be safe on the cloud even if you Log in to a new device with the same credentials. (You cannot change your email address once registered). Note: We have enhanced our Login process recently by allowing students to log in via an already-registered Phone number also. Hence, we strongly recommend keeping your phone number intact for a smoother experience. In case of any issues, please contact us. Our customer care team will get back to you as soon as possible.

We use the phone number for student registration. That is why we request the students to keep their phone numbers intact for a smoother experience. In case of any issues, please contact us. Our customer care team will get back to you as soon as possible.

You won’t have the option of connecting to the faculty through the app.

You cannot change your plan after the purchase of the subscription.

There will be no doubts section in the app.

We have recorded videos in English only.