Frequently Asked Questions About NEET PG

Yes, you can renew or extend your plan. All you need to do is follow the steps mentioned below, and you’re all set to go!

• Firstly, click on the ME tab in the bottom right corner of the home screen.
• Next, click on Extend plan.
• Pick an option from Choose a plan and click on Enrol now.
• Then, select a pack you would like to renew or extend.
• Add a coupon code, if any, and click on the Enrol now button.
• To make a payment, choose the preferred payment mode from all the listed options.

Once done, your plan will be renewed or extended.

As long as you have a subscription to the pack, you can watch the videos as many times as you like.

Yes, you can. Just download the video you want to watch and find them under the Saved Videos tab on the home screen or in the video tab. 

You can change the speed of the videos in 2 different ways.

1. Firstly, you can change the speed of the Video by clicking on the Playback Speed icon displayed on the screen and choosing your desired speed.
2. Secondly, you can set a preferred default speed by following the below steps:

• Go to the ME tab ->Settings -> Speed.
• Once you choose your desired Video Speed-> click on the Save button.

You can only watch videos on mobile or tablet, not on bigger screens like Laptop, PC, or TV.

Yes, you can bookmark any question, video, test, or treasure by tapping on the Bookmark icon displayed on the respective screens.

You can see your Bookmarks in 2 different ways.

• By clicking on the Bookmarks under the Quick links on the home screen.
• OR,  you can directly go to the Bookmarks option on the respective tabs (Videos, QBank, Tests).

No, you cannot take the screenshots of the Video player and Notes screen. If your account is observed taking screenshots more than 3 times on iOS, it will be flagged and you won’t be able to access the content for 15 days.

Yes, you can connect to the faculty directly through the app. Simply click on the ME tab ->Doubts. This will redirect you to the PrepLadder Premium Group on Facebook, where you can post your doubts. The respective faculty will respond to the thread accordingly within a feasible time.

Yes, you can switch to FMGE from Medical PG. 

Yes, all the plan prices are inclusive of taxes.

By deleting your account permanently-
You’ll be logged out of Prepladder & your account will no longer be usable.
Your active subscription will be canceled.
You’ll not be able to access your downloaded/saved videos.
You’ll not be able to access your bookmarked content.
You’ll not be able to sign in to your account. You’ll have to sign up/register again.

After your account has been deleted, you won't be able to retrieve anything you've added.
To permanently delete your account:
From your Me tab, click settings
Select delete my account
Choose the reason why are you deleting the account
Click continue and read all the things that will be deleted.
Choose Delete Account, then type the text into the input box
Click Delete account.

If it's been less than 10 days since you initiated the deletion, you can cancel your account deletion. After 10 days, your account and all of your information will be permanently deleted, and you won't be able to retrieve your information.It may take up to 30 days from the beginning of the deletion process to delete all the things in your account including data with third parties. While we're deleting this information, you will not able to access your account.

Copies of your financial information may remain after the 90 days in backup storage that we use for accounting purposes. Learn more about our Privacy Policy.

To cancel your account deletion:
Log in to your Prepladder account within 10 days of deleting your account.
Click Contact Us.

ELITE Plan is PrepLadder’s new premium subscription, which includes access to -

• Conceptual video lectures for all 19 subjects by Dream Team.
• QBank 6.0 with clinical and one-liner questions
• Test Series
• Digital soft copy of notes
• Rapid Revision videos and notes
• Past year Questions

Treasures for easy and quick revision

QBank 6.0 is a premium offering in the ELITE Plan & PRO Plan subscription.

Post QBank 6.0 launch on 15th March ‘24 you may or may not be able to switch to QBank 5.0 as the following scenarios will be applicable -

Additionally, if you have purchased Notes 6.0 or have attempted less than 100 questions by 15th March ‘24, you will be automatically switched to QBank 6.0 irrespective of when you subscribed.

The progress made in QBank 5.0 will be reset and you will have to start afresh in QBank 6.0.

All bookmarked questions from QBank 5.0 will be deleted if you choose to switch to QBank 6.0. However, you can bookmark new questions from QBank 6.0.

All the QBank progress stats, the trophies, and the stars you earned will reset. You can earn them again as you solve the QBank 6.0.

In guide mode, you can view the solution once you attempt the question. However, in exam mode, the solution to all the questions will be visible after you complete the QBank. To see the solutions, click on ‘view solutions’ on the analysis screen.

PrepLadder has aligned India’s leading medical PG faculties to help you with your exam preparation. You can find their details in the table below:

PrepLadder is dedicated to providing you with an uninterrupted learning experience. After the PrepLadder 6.0 goes live the following scenarios will be applicable -

Additionally, if you're using Version 5.0 but haven't watched Pharma or Anesthesia videos, you'll be switched to PrepLadder 6.0 just for those subjects. Also, anyone who purchased Notes 6.0 will automatically transition to PrepLadder 6.0 on March 15th.

For our existing students who have purchased the premium plan before 11th Nov 2020 their account is registered primarily with the email id used during onboarding. Thus, all your data, bookmarks, tests, and usage is safe on the cloud even if you Login to a new device with the same credentials (you cannot change your email address once registered).

For our existing students who have purchased the premium plan before 11th Nov 2020 their account is registered primarily with the email id used during onboarding. Thus, all your data, bookmarks, tests, and usage is safe on the cloud even if you Login to a new device with the same credentials (you cannot change your email address once registered).

Note: We have enhanced our Login process recently by allowing students to Log in via an already registered Phone number. Hence, we strongly recommend keeping your phone number intact for a smoother experience. In case of any issue, please contact@prepladder.com. Our customer care team will get back to you as soon as possible.

No, you cannot share your subscription. Sharing won't be possible, but you can use the same credentials (login information) to log in on 2 different devices. Unfortunately, there is a catch: neither of these devices can play videos at the same time.

Note: We advise you not to disclose your credentials to anyone.

No, you can only upgrade your existing plan or extend the duration of your subscription.

We advise you to please close the app and open it again. Next, try logging out and logging in again. If it still doesn't work, then use our ChatBot option for immediate assistance.

• Simply, go to the ME tab on the bottom right corner of the home screen.
• Click on the Contact Us.
• PrepLadder Help Center window will open. You can chat with our virtual assistant (Preppy) and send us your query.

To watch PrepLadder videos on iOS, you need iOS version 11 or above, and for Android, you need version 7 or above. Some devices, however, are not supported for security reasons.

• Lenovo K3 Note
• Lenovo K5 Note
• Asus ZenFone
• Xiaomi Redmi 4a
• Lava phones
• Redmi Note 9 Pro
• POCO M2 Pro
• Realme 6 and other Redmi models
• Lenovo Chromebook
• Realme Pad X

The above list is also device-specific, which means some phones of the above models can support PrepLadder content, while others may have issues. Even though we want PrepLadder to empower all the students, if you own any of the devices listed above, we advise you to play one of the free videos in the PrepLadder app before purchasing a premium subscription.

No, once the plan is active for the chosen duration, you won’t be able to pause your subscription. We advise you to keep enjoying the benefits of quality learning and not pause your subscription.

No, there is no additional interest, it will be a no cost EMI.

Ans - A no-cost EMI is an offer where you can pay for a product or service in affordable monthly installments with zero interest. This means that you are only paying for the total price of the product, with no extra charges.

No, there are no one-time charges or processing fees.

No, you cannot retake the QBank. You can only review the answers and practice the incorrect/bookmarked questions again if you’ve bookmarked any while attempting.

Yes, the questions of QBank and Mock Tests are distinct and both are prepared by our in-house content team. We provide content from one of the best sources and guarantee authenticity.

No, you cannot get a PDF of the QBank.

It's simple! You can bookmark a question while attempting a QBank. To view/access bookmarked questions, you can tap the Bookmarks icon on the QBank screen. Additionally, you can also go to the HOME->Quick links->Bookmarks to access saved/bookmarked questions.

Yes, you can edit or delete bookmarked Videos, Tests, QBank, and Treasures by clicking on the EDIT option on the top right corner of the Bookmarks screen. Simply, select the Bookmarks you want to edit or delete and then click on the Edit button.

Note: You can edit or delete any Bookmarks at your convenience.

 Simply click Report on the QBank screen that appears after you successfully submit the questions’ response. Here, you can submit your query and select the type of error. Our content team will look into it and respond as soon as they can.

Yes, you can reset your QBank and start again by following the below-mentioned steps.

• First of all, go to the ME tab on the right bottom corner of the home screen.
• After that, click on Settings.
• Next, click on Reset.
• Lastly, click on the Reset button.

NOTE:  You can only reset your content once every 6 months. This will reset any previously completed/attempted videos, questions in the QBank, Videos, Bookmarks, Saved videos, and Custom Transcripts. Since it won't be possible to undo the modifications once the reset has been done, we suggest you make a wise decision while doing it.

Custom Module is a customized QBank that can be personalized by choosing the Number of Questions, Difficulty level, Questions Category, System Tags, Exam Tags, and Mode of Questions. Once created, you can start the module and similarly create more modules for your practice.

You can create 300 Custom Modules in a month and 15 in a day. However, you’ll be able to view only past 3 Custom Modules. In case you want to create a new Custom Module, then you’ve to discard an existing (from past 3) Custom Module.

Exam Discussion lets you schedule exams for all the 20 subjects by selecting the order of subjects, the first date of the exam, and days of interval. The date sheet of the exams is displayed on the module so that you can take the exams on the scheduled dates. Also, we send you an email notification of the scheduled date sheet for all the subjects as per your selected order. Exam Discussion helps  you to undergo actual Test series and thoroughly prepares you for the exam.

If you’re unhappy with a video session, we will appreciate your valuable feedback on the matter. On the video player screen, click on three dots in the top-right corner->Leave feedback and rate the Video.

Note: You may optionally provide detailed feedback in addition to the rating. Our team will get back to you as soon as they look into your feedback.

There is no ideal time to take the PrepTest. We advise you to not wait for the right moment and take the test once you are well prepared.

No, you cannot retake the test. If you want to retake the test, you’ll have to reset your account, which will result in losing all your videos, QBank, tests, statistics, etc.

Note: You can only reattempt the test to boost your speed & accuracy, but it won’t impact your performance card.

Answers for the tests are shown on the performance card once your test has been submitted successfully. The performance card consists of two sections: Analysis and Solution. You can click on the Solution tab to view the answers for correct, incorrect, and unattempted questions. Or else, you can click on the Analysis tab to view the complete overview of your performance such as All India Rank, Marks, Percentile, Time Taken, etc.

Yes, you can take the tests after the results are announced, but in that case, you will receive the ‘Predicted Rank’, not the real-time rank.

Predicted Rank is the rank that you get when you take the test after the exam window closes. For example, if you’ve taken the test after the results are published, you will get the predicted rank instead of the real-time rank.

Yes, you can know the number of participants in the test. When the result is out, you’ll be able to see your rank among other candidates participating in the test.

PrepLadder believes in constantly improving your preparation journey with advanced tools and resources. To that end, we have also updated Notes 5.0 and introduced Notes 6.0, which are packed with tons of new and advanced features to improve your learning experience. Following are the updates in Notes 6.0-

• Content representation in tables & flowcharts
• Single-column layout
• Annotation column
• Competency tagging
• PYQ tagging
• Integration boxes
• Chanting Lines

For other queries related to Notes, you can connect to our chatbot by following the steps mentioned below: -

• Go to the ME tab at the bottom right corner of the home screen.
• Single-column layout
• PrepLadder Help Center window will open. You can chat with our virtual assistant (Dreamo) and send us your query.

• You must watch at least 1 hour, 30 minutes of video lectures and attempt 60 questions. OR
• Watch at least 3 hours of video lectures. OR
• Attempt at least 100 questions. OR
• Attempt a full Mock Test/ Past Year Exam.

You can earn a trophy on completing at least 90% QBank of all the 20 subjects. Earn 20 Trophies to become a master of all the subjects.

By completing milestones and attempting all QBank, you can earn the following stars:

• Blue star on completing 10% of overall QBank
• Purple star on completing 20% of overall QBank
• Pink star on completing 35% of overall QBank
• Yellow star on completing 50% of overall QBank
• Red star on completing 70% of overall QBanks
• Green star on completing 90% of overall QBank

You can view your Streaks, Trophies earned, and Stars unlocked. Simply click on the ME tab at the bottom right corner of the home screen and view your earned rewards in no time.

Whenever you complete a streak, you’ll get a pop-up with a congratulations message, showing your daily goal. Or else, you can check your detailed streak by clicking on the ME tab. On scrolling, you’ll see a streaks section, where you can view your daily progress. You can choose any date from the calendar to keep track of Total Modules completed, MCQs attempted, Hours of watched Videos, and Tests attempted. Once the streak is completed for the day, it is marked “Green”. You can also view your uncompleted streak which is marked “Red”. We suggest you maintain your daily steak to fulfill your dreams.

Note: The calendar displays results according to the Indian Standard Time (IST)

Yes, you can share the Trophies and Stars you’ve earned. Simply click on any reward you wish to share and a popup will display detailed information about your Trophy/Star along with a Watch Appreciation Message dialog box. To hear what a specific faculty member has to say about your rewards, tap this icon. And to share your rewards with your friends, click the share icon in the top right corner of the screen.

Yes. You can save your earned Trophies and Stars. Clicking on the reward you wish to save, a popup will display detailed information about your Trophy/Star along with a “Save” button on top. To save your reward, click on the “Save” button.

You can reset your content and progress only once in 6 months. If you perform a reset, all your earned rewards data will also be reset and you will have to start all over again. Thus, we request you to please be careful as this action cannot be reversed.

Note: Reset activity may take up to 2 hours to complete. Hence, meantime your earned rewards might take time to reflect.

The series will cover all essential 2nd Year MBBS subjects taught by our esteemed Educators :

• Pathology - Dr. Preeti Sharma
• Microbiology - Dr. Preeti Sharma
• Pharmacology - Dr. Ankit Kumar

The following number of classes will be taken to cover the subjects -

• Pathology - 31
• Microbiology - 21
• Pharmacology - 37

The series will cover all the topics of Prof 2 in 2.5 Hrs per class with following Subject durations

• Pathology - 70 Hrs
• Microbiology - 50 Hrs
• Pharmacology - 80 Hrs