Frequently Asked Questions About FMGE

No, you cannot take screenshots of the Video player and Notes screen on the Android platform. Whereas on IOS, if your account has been observed taking screenshots more than 3 times, your account will be flagged and the content will no longer be available for you for at least 15 days.

There is no dedicated doubt section within the app. However, you can connect with the faculty through the PrepLadder Premium Group on Facebook. Simply post your doubts in the group, and the respective faculty will respond to your queries within a reasonable time.

No, you cannot switch your course from Medical PG to FMGE. In case you have taken the FMGE course then you may switch to Medical PG by confirming the pop-up. NOTE: This change is irrevocable as once you have switched to the Medical PG you cannot revert to FMGE. Thus, we request you to please be careful while switching and avoid losing any data.

You are allowed to be logged in on a maximum of two devices at the same time. Please note that accessing your account with a third device may lead to it being flagged or permanently blocked.

By deleting your account permanently-  You’ll be logged out of Prepladder & your account will no longer be usable.  Your active subscription will be canceled.  You’ll not be able to access your downloaded/saved videos.  You’ll not be able to access your bookmarked content.  You’ll not be able to sign in to your account. You’ll have to sign up/register again.
 

For Premium Users:

• KYC is mandatory to access the app after becoming a premium user. You will need to complete it immediately after purchasing a plan.
• If you log in on a third device, KYC must be re-verified before access is granted.
• The same document used for the first KYC (e.g., passport or Aadhaar card) must be used for re-KYC on additional devices.
• Once KYC is completed on the third device, the app will automatically log out from the first device to maintain account security.

For Non-Premium Users:

• Non-premium users can complete KYC through their profile section.
• Logging in on a third device will require contacting support for assistance.

This process ensures the security of your PrepLadder account and content access across devices.

Yes, you can renew and extend your subscription by clicking on SideBar ->Click on View premium Plans->Choose the plan ->Make the payment.

For our existing students who have purchased the premium plan before 11th Nov 2020 their account is registered primarily with the email id used during onboarding. Thus, all your data, bookmarks, tests, and usage is safe on the cloud even if you Login to a new device with the same credentials (you cannot change your email address once registered).

Note: We have enhanced our Login process recently by allowing students to Log in via an already registered Phone number. Hence, we strongly recommend keeping your phone number intact for a smoother experience. In case of any issue, please contact@prepladder.com. Our customer care team will get back to you as soon as possible.

No, you cannot share your subscription. Sharing won?t be possible since, though you can log in on 2 different devices with the same credentials, however, the videos cannot be played on both of these devices simultaneously. Also, we don?t recommend sharing your credentials with anyone else.

Yes, you can upgrade your existing plan or extend the duration of your subscription.

We request you to please close the app and open it again. Next, try logging out and logging in again. If it still doesn?t work, please contact@prepladder.com. Our customer care team will get back to you at the earliest.

Yes, we do have Bajaj, Propelld, ShopSe & Akshar Finance as our Financial Aid partner.

No, there is no additional interest, it will be a no-cost EMI.