img

Frequently Asked Questions About FMGE

search
CATEGORIES
  • General
  • Packages & Subscriptions
  • Earned Rewards
  • Booking
  • Tests
  • Videos
  • QBank
  • Notes
  • Prepcash
    PrepCash can only be applied to packs with a duration of 9 months or longer, including both fresh subscriptions and extensions. Please note that PrepCash is a limited-time offer and may expire at any time.
    You are allowed to be logged in on a maximum of two devices at the same time. Please note that accessing your account with a third device may lead to it being flagged or permanently blocked.
    The content for ELITE Plan will go live in March 2023 after the NEET PG exam
    Yes, all the plan prices are inclusive of taxes.
    No, you cannot switch your course from Medical PG to FMGE. In case you have taken the FMGE course then you may switch to Medical PG by confirming the pop-up. NOTE: This change is irrevocable as once you have switched to the Medical PG you cannot revert to FMGE. Thus, we request you to please be careful while switching and avoid losing any data.
    Yes. However, you cannot directly connect with the faculty but, we provide an option to ?Ask Doubt?. Click on Sidebar -> Click on Ask Doubt. This will redirect you to the Prepladder Premium Group on Facebook. You can post your doubt and the respective faculty will respond on the thread accordingly within a feasible time.
    No, you cannot take screenshots of the Video player and Notes screen on the Android platform. Whereas on IOS, if your account has been observed taking screenshots more than 3 times, your account will be flagged and the content will no longer be available for you for at least 15 days.
    Yes, you can bookmark any question, video, and Treasure by clicking on the Bookmark Button shown on the QBank screen, Video Player screen, and on each Treasure respectively. Bookmarks can be accessed in two ways. Firstly on the Home screen by clicking on the Bookmark Button. Secondly, you can click on the Bookmarks Quick link displayed on the Homescreen to access the bookmarked Videos, QBank, Tests, and Treasures.
    You can only watch videos on mobile/tablet devices and not on bigger screens like Laptop, PC, or TV. You can download the app from the Play Store/App Store to watch the videos.
    Yes, it is possible. You can change the speed of the videos in 2 ways. Firstly, you can change the speed on the Video Player screen by clicking on the speed displayed. Choose your desired speed. Or, if you want to set a preferred default speed, you can also go to the Side Menu-> click on Settings -> go to Default Video Setting -> choose your desired Video Speed. Your desired video speed will be selected.
    Yes, you can. Just save the video you want to watch and find them under the ?Saved Videos? on the Home screen as well as on the ?Prepare Screen? in the App.
    You can watch the videos unlimited times during the subscription of your pack.
    Yes, you can renew and extend your subscription by clicking on SideBar ->Click on View premium Plans->Choose the plan ->Make the payment.
    No, once the plan is active for the chosen duration, you cannot pause your subscription.
    To watch PrepLadder videos on iOS, you need iOS version 11 or above, and for Android, you need version 7 or above. However, there are few devices that are not supported because of few security reasons. · Lenovo K3 Note · Lenovo K5 Note · Asus ZenFone · Xiaomi Redmi 4a · Lava phones · Redmi Note 9 Pro · POCO M2 Pro · Realme 6 · Other Redmi models · Lenovo Chromebook · Realme Pad X The above list is also device-specific which means some phones of the above models can support PrepLadder content, while others may have issues. As much as we want PrepLadder to benefit all the students, if you have any of the above-mentioned devices, we will advise you to play one of the free videos in the PrepLadder app on your device before going for a Premium plan.

    If it's been less than 10 days since you initiated the deletion, you can cancel your account deletion. After 10 days, your account and all of your information will be permanently deleted, and you won't be able to retrieve your information.It may take up to 30 days from the beginning of the deletion process to delete all the things in your account including data with third parties. While we're deleting this information, you will not able to access your account.

    Copies of your financial information may remain after the 90 days in backup storage that we use for accounting purposes. Learn more about our Privacy Policy.

    To cancel your account deletion:
    Log in to your Prepladder account within 10 days of deleting your account.
    Click Contact Us.

    After your account has been deleted, you won't be able to retrieve anything you've added.To permanently delete your account:From your Me tab, click settingsSelect delete my account   Choose the reason why are you deleting the account  Click continue and read all the things that will be deleted.  Choose Delete Account, then type the text into the input box  Click Delete account.
     

    By deleting your account permanently-  You’ll be logged out of Prepladder & your account will no longer be usable.  Your active subscription will be canceled.  You’ll not be able to access your downloaded/saved videos.  You’ll not be able to access your bookmarked content.  You’ll not be able to sign in to your account. You’ll have to sign up/register again.
     

    ELITE Plan is PrepLadder’s new premium subscription, which includes access to -

    • Conceptual video lectures for all 19 subjects by Dream Team.
    • QBank 6.0 with clinical and one-liner questions
    • Test Series
    • Digital soft copy of notes
    • Rapid Revision videos and notes
    • Past year Questions

    Treasures for easy and quick revision

    Currently, QBank 6.0 is available as a part of our ELITE Plan and PRO Plan. If you wish to prepare from QBank 6.0 only, then you can purchase our PRO Plan, which will give you access to India’s Only Clinical QBank, Test Series, Treasures, and PYQs.

    The QBank 6.0 is a premium offering available as a part of the ELITE Plan and PRO Plan.

    Post QBank 6.0 launch on 15th March you may or may not be able to switch to QBank 5.0 as the following scenarios will be applicable -

    Subscription Date

    After 14th March ‘24

    After FMG June ‘24 Exam

    Purchased before 29th January ‘24

    Option to switch

    QBank 6.0 only

    Purchased on or after 28th January ‘24

    QBank 6.0 only

    QBank 6.0 only

    Additionally, if you have purchased Notes 6.0 or have attempted less than 100 questions by March 15th, you will be automatically switched to QBank 6.0 irrespective of when you subscribed.

    The progress you've made in QBank 5.0 will be undone when you switch to the updated version, and you'll have to start over.

    Upon switching to the updated QBank 6.0, all bookmarked questions from QBank 5.0 will be removed. Nonetheless, you can bookmark new questions.

    Once you switch to QBank 6.0, your progress stats, along with the trophies and stars you have earned will be reset. However, as you complete the QBank 6.0, you can earn it once more.

    The guide mode shows you the solutions to the questions once you attempt them. Similarly, the exam mode will only provide the solution to the questions after you complete the QBank. The solutions will appear once you click on ‘view solutions’ on the analysis screen.

    PrepLadder has aligned India’s leading medical PG faculties to help you with your exam preparation. You can find their details in the table below:

    S No

    Educators

    Subject

    1

    Dr.Rajesh Kaushal

    Anatomy

    2

    Dr. Khushbu Mahajan

    Dermatology

    3

    Dr. Preeti Sharma

    Microbiology

    4

    Dr.Deepak Marwah

    Medicine

    5

    Dr.Meenakshi Bothra

    Pediatrics

    6

    Dr. Mohammed Wajid Ali

    Anesthesia

    7

    Dr.Pritesh Singh

    Surgery

    8

    Dr.Prassan Vij

    OBG

    9

    Dr.Preeti Sharma

    Pathology

    10

    Dr.Jambukeswaran

    Orthopedics

    11

    Dr.Ankit Goel

    Psychiatry

    12

    Dr.Soumen Manna

    Physiology

    13

    Dr.C Shanmugapriya

    Biochemistry

    14

    Dr.Ruchi Rai

    Ophthalmology

    15

    Dr.Akhilesh Raj

    FMT

    16

    Dr.Vyshnavi Bommakanti

    ENT

    17

    Dr.Nikita Nanwani

    Radiology

    18

    Dr. Ankit Kumar

    Pharmacology

    19

    Dr. Neha Taneja

    PSM
    Notes 6.0 are ready for dispatch and you can order your set now.

    PrepLadder is dedicated to providing you with an uninterrupted learning experience. After the PrepLadder 6.0 goes live the following scenarios will be applicable -

     

    Scenario

    After 14th March 2024

    After FMG June 2024 Exam

    2022 Users of Version 4

    Option to switch to PrepLadder 6.0 or remain on Version 4 (No option for Version 5)

     

    Purchased before 29th January ‘24

    Option to switch to PrepLadder 6.0 or remain on Version 5.0

    PrepLadder 6.0 only

    Purchased on or after 29th January ‘24

    PrepLadder 6.0 only

    PrepLadder 6.0 only

    Additionally, if you're using Version 5.0 but haven't watched Pharma or Anesthesia videos, you'll be switched to PrepLadder 6.0 just for those subjects. Also, anyone who purchased Notes 6.0 will automatically transition to PrepLadder 6.0 on March 15th.

    For our existing students who have purchased the premium plan before 11th Nov 2020, their account is registered primarily with the email id used during onboarding. Thus, you will be able to login to your account with the same credentials. However, we request the students who log in using their registered Phone number only to keep their phone number intact for a smoother experience. In case of any issue, please contact@prepladder.com. Our customer care team will get back to you as soon as possible.
    Yes, you can upgrade your existing plan or extend the duration of your subscription.
    No, you cannot share your subscription. Sharing won?t be possible since, though you can log in on 2 different devices with the same credentials, however, the videos cannot be played on both of these devices simultaneously. Also, we don?t recommend sharing your credentials with anyone else.
    For our existing students who have purchased the premium plan before 11th Nov 2020 their account is registered primarily with the email id used during onboarding. Thus, all your data, bookmarks, tests and usage is safe on the cloud even if you Login to a new device with the same credentials. (you cannot change your email address once registered) Note: We have enhanced our Login process recently by allowing students to Login via an already registered Phone number also. Hence, we strongly recommend keeping your phone number intact for a smoother experience. In case of any issue, please contact@prepladder.com. Our customer care team will get back to you as soon as possible.
    PrepLadder offers different subscriptions to prepare for competitive exams. Kick-start your exam preparation using our premium plans to prepare for Medical PG, FMGE and NEET SS examinations. Additionally, you can prepare for Prof-Subjects using our Prof 2 premium plans.
    We request you to please close the app and open it again. Next, try logging out and logging in again. If it still doesn?t work, please contact@prepladder.com. Our customer care team will get back to you at the earliest.
    Yes, you can still benefit from the PRO Plan. No matter what resource you are using for video lectures and notes, it’s ultimately the QBank that will help you learn how to put the theoretical knowledge to use. With PRO plan you get access to India’s only Clinial QBank featuring 18,000+ questions including PYQS. The QBank covers all key disciplines in an integrated manner, which will help you develop a deep understanding of clinical scenarios and get ready for your exam.
    PrepLadder's ELITE Plan is a comprehensive plan featuring all the necessary resources for NEET PG preparations including the Video Lectures, Notes 6.0, QBank 6.0, Treasures, and Test Series. However, students who do not wish to learn from video lectures need not purchase the complete ELITE Plan. They can simply opt for the PRO Plan which only features QBank 6.0, Test Series, Treasures and Previous Year Questions.
    Yes, PRO Plan gives you access to QBank 6.0, which is a complete preparation tool in itself featuring the majority of clinical questions and is India's Only Clinical QBank with detailed explanations of all the correct and incorrect options. QBank is also equipped with features like learning objectives and active guidance that are designed to enhance information retention and recall. Plus, the test series will familiarise you with the latest exam pattern and help you become fully prepared for the exam.
    PRO Plan is for everyone appearing for NEET PG 2024 and INI CET.
    PrepLadder’s PRO Plan features the most important preparation resources including QBank 6.0, Test Series, Previous Year Questions and Treasures.
    No, there are no one-time charges or processing fees.
    A no-cost EMI is an offer where you can pay for a product or service in affordable monthly installments with zero interest. This means that you are only paying for the total price of the product, with no extra charges.
    No, there is no additional interest, it will be a no-cost EMI.
    Yes, we do have Bajaj, Propelld, ShopSe & Akshar Finance as our Financial Aid partner.
    • You must watch at least 1 hour, 30 minutes of video lectures and attempt 60 questions. OR
    • Watch at least 3 hours of video lectures. OR
    • Attempt at least 100 questions. OR
    • Attempt a full Mock Test/ Past Year Exam.
    You can earn a trophy on completing at least 90% QBanks of all the 19 subjects. Earn 19 Trophies to become a master of all the subjects.

    For attempting every QBank and completing milestones, you will earn a star. 

    -Earn a Blue star on completing 10% of overall QBanks

    -Earn a Purple star on completing 20% of overall QBanks

    -Earn a Pink star on completing 35% of overall QBanks

    -Earn a Yellow star on completing 50% of overall QBanks

    -Earn a Red star on completing 70% of overall QBanks

    -Earn a Green star on completing 90% of overall QBanks.

    You can view your Daily Streak, Earned Trophies, and Stars by clicking on the Profile icon in the Hamburger menu. Additionally, your current streak and recently earned Star is displayed on the Prepare screen. You can tap on the Profile icon to view all your earned rewards.
    You can click on the “Drop Down arrow” to view your daily progress. Choose any date from the calendar to keep track of Total Modules completed, MCQs attempted, Hours of watched Videos, and Tests attempted. Once the streak is completed for the day, it is marked “Green”. You can also view your uncompleted streak which is marked “Red”. We suggest you maintain your daily steak to fulfill your dreams.
    Note: The calendar displays results according to the Indian Standard Time (IST)
    Yes, you can share your earned Trophies and Stars. For this, you need to click on any reward you wish to share. A popup will display detailed information about your Trophy/Star along with the “SHARE WITH FRIENDS” button. Tap on this button, to share them on your social media profiles.
    Yes. You can save your earned Trophies and Stars. Clicking on the reward, you wish to share, a popup will display detailed information about your Trophy/Star along with a “Save” button on top. To automatically save your reward, click on the “Save” button.
    You can reset your content and progress only once in 6 months. If you perform a reset, all your earned rewards data will also be reset and you will have to start all over again. Thus, we request you to be please be careful as this action cannot be reversed.
    Note: Reset activity may take up to 2 hours to complete. Hence, meantime your earned rewards might take time to reflect.
    The content for ELITE Plan will go live in March 2023 after the NEET PG exam
    Yes, the premium users whose subscription is active/valid even after the launch of ELITE Plan (after NEET PG Exam) will get access to updated Videos & QBank.
    No, you cannot retake the test. You will have to renew your subscription in order to appear for the tests again.
    On the Performance Card. Answers for the tests are shown on the performance card, once your test has been submitted successfully. The performance card consists of two sections: Analysis and Solution. Click on the ?Solutions Tab? to view the answers for correct, incorrect and unattempted questions.
    Yes, you can take the tests after the results are announced but in that case, you will receive the Predicted Rank but not the real-time rank.
    Predicted Rank is the rank that you will get when you attempt the test after the exam window closes i.e when you take the test after the results are published, you will get the predicted rank instead of the real-time rank.
    Yes, you will get to know your rank out of the total rank, when the results are published. This total rank indicates the total number of students who have taken the test when it was live.
    There is no ideal time to take the PrepTest. We request you to not wait for the right moment. All PrepTest need to be taken irrespective of your stage or level of preparation during the allotted time window.
    You can watch videos only in the English language.
    You should provide us with your valuable feedback. On the video player screen, you can click on ?Leave Feedback? and rate the Video. Along with the rating, you can submit your feedback. Our team will look into it and get back to you as soon as possible.
    Exam Discussion lets you schedule exams for all the 19 subjects by selecting the order of subjects, the first date of the exam, and days of interval. The date sheet of the exams is displayed on the module so that you can take the exams on the scheduled dates. Also, we send you an email notification of the scheduled date sheet for all the subjects as per your selected order. Exam Discussion package allows you to undergo actual Test series and thoroughly prepares you for the exam.
    You can create 15 custom Modules per day and 300 Modules in a month.
    Custom Module is a customized QBank that can be personalized by choosing the number of questions, category of questions based on the difficulty level, adding tags, and selecting the mode for all the subjects. Once created, you can start the module and similarly create more modules for your practice.
    Yes, you can reset your QBank and start again. Go the Sidebar ->Click on Settings ->Click on Reset -> Click on Reset Selected. NOTE: But you can reset your content once every six months only. Also, by doing this you will reset your Video, QBank, Tests, Exam Discussion, and Bookmarks which have been already completed/attempted. Thus, we advise you to be careful while performing reset since it won't be possible to revoke the changes once the reset has been completed.
    In case of an error, there is an option to ?Report Error? on the QBank screen which is shown after submitting the response to the question successfully. You can select the type of error and also, submit your query here. Our content team will look into it and get back to you as soon as possible.
    Yes, you can edit already bookmarked Videos, Tests, QBank, and Treasures by clicking on the ?EDIT? option. Then, select the Bookmarks to delete ->Click on Delete. Similarly, you can add/remove the bookmarks as per your choice.
    Yes, the questions of QBank and Mock Tests are distinct and prepared by our in house reverent content team. We provide the content from one of the best sources and guarantee authenticity.
    It's simple. You can bookmark the MCQ while appearing for the QBank for later revision on the QBank screen by clicking on ?Bookmark Option?. Bookmarks can be accessible on the Homescreen or by clicking on the ?Bookmark? Quick Link.
    No, you cannot retake the QBank. You can only review the answers and practice the incorrect/bookmarked questions again if you had bookmarked any while attempting them.
    No, you cannot get the PDF of the question bank. QBank can only be accessed in the App by clicking on “Prepare Tab” -> Choose any subject -> Click on the QBank module.
    Purchase of Notes is non-refundable and you can not cancel your order once placed.

    For other queries related to Notes, you can connect to our chatbot by following the steps mentioned below: -

    • Go to the ME tab at the bottom right corner of the home screen.
    • Single-column layout
    • PrepLadder Help Center window will open. You can chat with our virtual assistant (Dreamo) and send us your query.
    No, currently there is no option to add annotations in soft copy notes.
    PrepLadder FMGE notes cover all 19 subjects and are based on the video lectures by the Dream Team. In addition to that, Notes 6.0 features improved content representation, single-column layout with space for annotations, competency tags, PYQ Tags, integration boxes, and other memory aids that help with quick revision and better information retention.
    Only ELITE plan users are eligible to buy Notes 6.0
    As usual, the updated notes will be available for you as a soft copy in the app. For a hard copy of the updated Notes 6.0, you will have to buy the notes again.

    PrepLadder believes in constantly improving your preparation journey with advanced tools and resources. To that end, we have also updated Notes 5.0 and introduced Notes 6.0, which are packed with tons of new and advanced features to improve your learning experience. Following are the updates in Notes 6.0-

    • Content representation in tables & flowcharts
    • Single-column layout
    • Annotation column
    • Competency tagging
    • PYQ tagging
    • Integration boxes
    • Chanting Lines
    Notes 6.0 will cost INR 8999 8499/- and will be delivered free of cost to users.
    The Notes will be shipped only within India.
    The option to buy notes without Elite Plan or for a particular subject is not available. You must enrol for the ELITE plan for a complete set of 19-subject notes.
    The option to buy a particular subject/ Prof Notes is not available. We only offer the complete set of 19 subject notes.

Note: Only ELITE Plan premium learners are eligible to buy Notes 6.0.
    Purchasing hard-copy notes is optional. You can access the soft copy of the FMGE notes of all 19 subjects on the app.
    PrepCash earned during festive offers is valid for 7 days from the date of earning.
    PrepCash earned through the Student Referral Program is valid for 1 year from the date of earning.
    PrepCash earned through BD activities has a validity of 7 days from the date it is credited.
    Yes, all PrepCash earned prior to 31st October 2023 will expire on 31st October 2024.
    For any additional activities offering PrepCash, we will communicate the specific validity period when the PrepCash is credited to your account.
    You can redeem up to 1,000 PrepCash when purchasing the Elite or Super Elite Packs.
    You can redeem up to 500 PrepCash for Foundation and Pro Packs.
    No, PrepCash cannot be redeemed when purchasing Notes and LRR packs.
    If you do not use your PrepCash within its validity period, it will expire and cannot be used for redemption.
    Yes, learners who are impacted by the expiration of PrepCash will be notified accordingly, so you will be informed in advance.